Story Time

Let me share a little story with you...

I went back to the gym last night, and wanted to speak with a manager about what had happened a few nights ago.

So the little Miss fake-tanned, "I-think-I'm-all-that-because-I-work-at-the-gym-and-guys-hit-on-me-all-day" girl at the front desk calls the manager over for me. He decides he wants to just stand right there where everyone can hear the conversation while I speak my peace.

Okay, fine. I can work with that.

So, in my most "I'm not angry; I just want to voice a concern for the benefit of ALL of the Gold's Gym members" voice, I started my speech.

"Hi, I'm the one who had my car broken into a few nights ago out in the parking lot."

"Uh-huh."

"Well, I just wanted to say that IF you all hadn't already considered it, it may be a good idea to put some lights out in the back part of the parking lot, as well as... (I was going to say "security cameras", but I was rudely cut off by Miss fake tan, "I-work-at-the-gym" girl.

Suddenly, one of the MANY signs cluttering the front desk is shoved in my face. Miss Fake-Tan proceeded, snarlingly,

"Here. Read THIS!"

Ummm.... EXCUSE ME??? I have some major problems with this.

First of all, little Miss fake tan, "I-work-at-the-gym-and-guys-hit-on-me" girl, I was NOT talking to YOU!

Secondly, even if I was talking to you, that is no way to treat a cumstomer.

Thirdly, who comes in here and reads every single one of your tacky signs, when all they want to do is give one, simple suggestion to the manager and go on with their workout?

NOW, bug off!

The sign said something about "Here are some things that we are planning to do in the future because of our increased membership..... "

And way down at the bottom of the list was "put lights in the back parking lot."

Well, okay. Fine. So the problem was already being addressed, but I can think of hundreds of NICER ways to tell someone that. Can't you?

And on top of it all, Mr. Professional Manager just says,

"Okay." That was IT! No "I'm sorry for what happened to you." or "Thanks for bringing that to our attention." or anything of the sort. Just, "Okay."

Is it unreasonable to be a little irritated at this kind of customer service? I mean, c'mon. Apparentlly they don't want my business too much.

So, I emailed the "Top Dawg" of Gold's Gyms. Maybe I can get a few months free or something. I love how that works. Emailing complaints is one of the best things ever invented. I have gotten so much free stuff that way. People respond so much nicer to an email than face to face. And I can keep my cool a lot better as well!!

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Update: This is SO funny! As soon as I finished posting this, my phone rang. It was the head guy that got my email. He was apologizing all over himself, and said he was personally coming to my gym tonight to meet me, and make sure the situation was properly taken care of!! I told you the email thing does wonders!